Privacy Policy

Switched On WA Electrical and Air, based in Perth, Western Australia, is committed to protecting the privacy and security of our clients. This Privacy Policy outlines how we handle personal information collected through our website, https://switchedonwa.com.au.

The document details our practices regarding the collection, use, disclosure, and protection of your personal information, including the types of information collected, methods of collection, usage, your privacy rights, and how we ensure data protection.

What Is Your Personal Information
Personal information refers to any data that can identify you directly or indirectly. This includes your name, address, email address, phone number, and any other information connected to your identity.

Information We May Collect From You
We may collect the following categories of personal information:

Contact Information: Your name, mailing address, email address, and phone number.
Payment Information: Details required to process transactions when you engage our services.
Technical Information: Data about your visit to our website, such as IP addresses, browser types, and interactions on our site.

How We Collect Your Information
Your personal information is gathered in the following ways:

Directly from You: Through forms on our website, email communications, phone calls, or when booking a service.
Automatically: Via cookies, analytics tools, and technological means during your visit to the website.

How We Use Your Information
We use your personal information for the following purposes:

Service Operations: To maintain, personalise, and improve your experience on our website and during service delivery.
Data Analysis: To better understand site usage and refine our offerings.
Marketing: To inform you about products, services, or promotions related to electrical and air services, including residential and commercial installations.
Aggregated Analysis: For tracking trends and business performance.
Operational Collaboration: Sharing with affiliates to assist in delivering services to you.
Third-Party Sharing: Partnering with service providers (e.g., payment processors or installers) to achieve operational efficiency.
Legal Compliance: Disclosing information when required by applicable laws or regulations.

Cookies
Cookies are small data files stored on your device that help improve website functionality and gather analytical insights. You may configure your browser to disable cookies, although doing so may impact your experience on our website. We ensure cookies never contain Personally Identifiable Information.

Opt-Out
You may opt-out of receiving marketing communications by following the unsubscribe instructions provided in the communication, or by contacting us directly.

Your Privacy Rights
In accordance with the Australian Privacy Principles, you reserve the right to:

Access your personal information.
Request corrections to inaccurate or outdated data.
Delete your information, subject to legal or operational requirements.
Object to certain uses of your information, such as direct marketing.

Data Security
We employ reasonable security measures to protect your information from unauthorised access, alteration, or disclosure. While no digital system can be completely secure, we strive to implement rigorous safeguards to secure your data.

Call Recording Disclaimer
Please note that calls made to Switched On WA Electrical and Air, both incoming and outgoing, may be recorded for training and quality assurance purposes. By engaging in a call with us, you consent to this recording. Call recordings are handled securely and in line with this Privacy Policy, ensuring confidentiality of your personal information.

Links to External Websites
Our website may contain links to third-party websites. This Privacy Policy does not govern such external sites, and we are not responsible for their privacy practices or content. We suggest reviewing the privacy policies of external websites before providing any personal information.

Privacy Policy Updates
This Privacy Policy may be updated periodically to reflect changes to company practices or legal requirements. Significant revisions will be posted on our website, alongside an updated revision date for transparency.

Contacting Us
If you have questions, concerns, or feedback about this Privacy Policy or about how your personal information is handled, please contact us at:

Switched On WA Electrical and Air

Email: info@switchedonwa.com.au
Phone: 0491 604 384

Thank you for trusting Switched On WA Electrical and Air with your privacy.